Returns & Exchanges
Due to the perishable nature of our confectionery products, we cannot accept returns once a package has been opened, but we are committed to ensuring your experience is nothing short of sweet. If your order arrives damaged or incorrect, please reach out to us within 7 days of delivery for a full replacement or store credit.
Contact Support
Email our customer care team at [email protected] with your order number and a brief explanation of the issue.
Provide Proof
Attach clear photographs of the damaged packaging or incorrect items to help us expedite your claim and improve our shipping process.
Review Process
Our team will review your request within 48 hours to determine eligibility for a refund or a fresh replacement shipment.
Resolution
Once approved, we will issue a refund to your original payment method or ship your replacement candy at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing